Forward Deployed Engineer (FDE)

Encore AI builds the production-grade AI backbone for top-tier enterprises. We don't just wrap LLMs. Our platform autonomously handles mission-critical workflows, replacing operational friction with seamless, predictive experiences. We are a lean, engineering-driven company working directly with the biggest players in the market.

An FDE at Encore AI is a customer-embedded engineer who owns the technical success of an AI deployment end to end. You don't advise and hand implementation to someone else. You are the implementation owner. You take an ambiguous business problem, break it into solvable technical components, build the solution on our platform, and stay with it until it works reliably in production.

Own deployments end-to-end. From signed deal to production go-live and stabilization. No hand-offs.

Build production AI agents. Design and ship agent flows on our platform: prompt engineering, orchestration, edge cases, and the testing discipline that makes them production-grade.

Integrate into brownfield reality. Legacy systems, APIs, CRMs, telephony and customer infrastructure, while navigating security, compliance and incomplete requirements.

Debug in environments you don't control. When production misbehaves inside the customer's stack, you find it and fix it.

Be embedded with customers. Expect frequent travel to client sites across Australia during active deployments, including interstate and occasional overnight travel - often as the most senior technical person in the room.