Forward Deployed Engineer (FDE)

As a Forward Deployed Engineer (FDE) , you’ll work closely with customers and internal teams to design and guide the implementation of scalable, supportable, and future-ready network solutions that fit well with the gaiia platform. This role requires a deep understanding of telecom network infrastructure and the ability to translate technical network architecture into actionable solution designs. You’ll act as trusted technical voice during implementation phases, working cross-functionally with Sales, Product, Customer Solutions, and Engineering.

Conduct deep discovery sessions to understand customers’ existing network environments, including CPE, access, transport, core, and OSS/BSS layers.

Document network topologies, business process flows, and integration points with clarity, highlighting constraints, dependencies, and design assumptions.

Help customers and internal stakeholders understand trade-offs and priorities when designing around a mix of new and legacy infrastructure and business operations.

Collaborate with Sales Engineers and Account Executives to support technical discovery and qualification of prospects.

Translate customer network requirements into tailored solutions that showcase the value and feasibility of gaiia’s platform.

Build and implement workflows leveraging gaiia’s workflow builder.

Provide architecture oversight and clarification during onboarding and implementation phases.

Build an efficient and repeatable process for network scoping, deep dive, solution alignment, and implementation.