Forward Deployed Engineer
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Key skills for this role
Role Overview
As a Forward Deployed Engineer at DevRev, you will work closely with our post-sales Customer Experience team to help customers unlock value through AI. You will design and deploy intelligent agents, automated workflows, and integrations that transform how customers operate — connecting DevRev to their broader ecosystem and putting AI to work across their most important business processes. Where needed, you will build custom applications and solutions in TypeScript, JavaScript, Python, and related languages to bring these experiences to life.
You will employ your creativity and technical expertise to ideate and shape how AI, analytics, and workflows are used in customers’ processes. You are a product expert focused on implementation — building, shipping, and iterating to ensure customers get the most out of the DevRev platform.
What You’ll Do
Customer-Facing: 30% working directly with customers
Coding & Integration: 70–80% hands-on technical implementation
Build & Deploy
Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations connecting DevRev with customer environments
Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow
Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience
Data & Insights
Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making
Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback
Collaboration & Enablement
Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, and customer success teams
Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows
Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements
Key Skills for This Role
Full Job Posting
About the role
As a Forward Deployed Engineer at DevRev, you will work closely with our post-sales Customer Experience team to help customers unlock value through AI. You will design and deploy intelligent agents, automated workflows, and integrations that transform how customers operate — connecting DevRev to their broader ecosystem and putting AI to work across their most important business processes. Where needed, you will build custom applications and solutions in TypeScript, JavaScript, Python, and related languages to bring these experiences to life.
You will employ your creativity and technical expertise to ideate and shape how AI, analytics, and workflows are used in customers’ processes. You are a product expert focused on implementation — building, shipping, and iterating to ensure customers get the most out of the DevRev platform.
What You’ll Do
Customer-Facing: 30% working directly with customers
Coding & Integration: 70–80% hands-on technical implementation
Build & Deploy
Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations connecting DevRev with customer environments
Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow
Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience
Data & Insights
Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making
Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback
Collaboration & Enablement
Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, and customer success teams
Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows
Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements
What You Bring
- Experience: 3–5+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus
- Coding Skills: Strong proficiency in TypeScript, JavaScript, Python, data structures and algorithms.
- Applied AI Knowledge: Familiarity with LLMs, prompt engineering, frameworks like RAG and function calling; ability to build and configure AI agents
- Integration: Deep experience with API integration patterns (REST, GraphQL, webhooks), large-scale data synchronization, and event-driven/pub-sub architectures
- Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices
- Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems
- Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging
- Communication: Strong written and verbal skills; ability to engage customers clearly and confidently
- Background: Bachelor’s or Master’s degree in Computer Science, Engineering, or related discipline
- DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
About DevRev
AI-powered platform unifying product, support, and engineering workflows into a single system, helping software companies build better products by connecting customer feedback directly to development.
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