Forward Deployed Enablement Engineer - Customer Success

Respond to and triage incoming support requests from both internal and external teams.

Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.

Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.

Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.

Partner with Business teams to understand and meet customer needs.

Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.

Take ownership as the first responder when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it and pull in the necessary expertise to get the job done.

Ability to continuously learn and work independently, making decisions with minimal supervision.

Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.

Strong creative problem solving skills.

Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.

Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.