lever
Forward Deployed Enablement Engineer - Customer Success
Palantir
New York City, USA
Full-time
Mid
Onsite
USD 110000-147000 yearly / year
Discovered 1 weeks ago
PythonSQLSparkJavaC++TypeScript/JavaScript
Free
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PythonSQLSpark
Key Skills for This Role
PythonSQLSparkJavaC++TypeScript/JavaScript
Full Job Posting
- Respond to and triage incoming support requests from both internal and external teams.
- Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
- Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.
- Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
- Partner with Business teams to understand and meet customer needs.
- Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
- Take ownership as the first responder when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it and pull in the necessary expertise to get the job done.
- Ability to continuously learn and work independently, making decisions with minimal supervision.
- Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
- Strong creative problem solving skills.
- Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
- Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.
- Background in Data Science, Computer Science, Engineering or STEM
- OR equivalent relevant practical experience in a technical or engineering role
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