Forms Governance Business Lead Analyst, Vice President
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Role Overview
The Vice President – Forms Governance Business Lead Analyst for Wealth business is a senior-level individual contributor and subject matter expert (SME) responsible for leading, designing, and executing the Forms Governance framework across the North America (NAM) and Latin America (LATAM) regions.
In this highly strategic role, you will act as the primary authority on document governance, partnering with senior business leaders, compliance, legal, and technology teams to ensure the integrity, regulatory compliance, and operational efficiency of the Bank’s client-facing and internal document inventories. While this is an individual contributor role (non-people manager), it requires exceptional leadership, influence, and project management capabilities to drive regional standardization, digital transformation, and risk mitigation.
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Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
The Vice President – Forms Governance Business Lead Analyst for Wealth business is a senior-level individual contributor and subject matter expert (SME) responsible for leading, designing, and executing the Forms Governance framework across the North America (NAM) and Latin America (LATAM) regions.
In this highly strategic role, you will act as the primary authority on document governance, partnering with senior business leaders, compliance, legal, and technology teams to ensure the integrity, regulatory compliance, and operational efficiency of the Bank’s client-facing and internal document inventories. While this is an individual contributor role (non-people manager), it requires exceptional leadership, influence, and project management capabilities to drive regional standardization, digital transformation, and risk mitigation.
Framework Design & Oversight
Establish, refine, and oversee the regional Forms Governance framework.
Ensure all client-facing and internal documents comply with: Global policies Local regulatory requirements Corporate branding standards
Global policies
Local regulatory requirements
Corporate branding standards
Inventory Lifecycle Management
Direct the end-to-end lifecycle management of the Bank's document inventory across NAM and LATAM.
Implement rigorous periodic review and maintenance processes.
Manage complex, high-priority, and time-sensitive ad hoc document requests.
Strategic Advisory
Serve as a trusted advisor to Business Requestors and Product Owners.
Translate complex business requirements into: Streamlined document solutions Compliant processes Client-centric documentation
Streamlined document solutions
Compliant processes
Client-centric documentation
Cross-Functional Collaboration
Partner closely with: Legal Compliance Risk Brand Management
Legal
Compliance
Risk
Brand Management
Consensus Building
Facilitate alignment among senior stakeholders across multiple jurisdictions.
Drive standardized regional solutions while balancing local business requirements.
Digital Enablement
Collaborate with Technology and Product teams to: Enhance document management systems Automate manual processes Advance digital document capabilities
Enhance document management systems
Automate manual processes
Advance digital document capabilities
Continuous Improvement
Proactively identify: Operational bottlenecks System deficiencies Data quality gaps
Operational bottlenecks
System deficiencies
Data quality gaps
Design and implement scalable remediation strategies to improve efficiency and effectiveness.
Client Experience (CX) Innovation
Lead strategic initiatives focused on: Modernizing the document experience Reducing onboarding friction Accelerating time-to-market Enhancing overall client satisfaction
Modernizing the document experience
Reducing onboarding friction
Accelerating time-to-market
Enhancing overall client satisfaction
Control Enforcement
Establish and maintain rigorous quality assurance standards.
Oversee controls related to: Form uploads Form updates Distribution management
Form uploads
Form updates
Distribution management
Minimize operational, compliance, and regulatory risks.
Audit Readiness
Maintain comprehensive: Governance documentation Approval records Audit trails Control evidence
Governance documentation
Approval records
Audit trails
Control evidence
Ensure readiness for internal audits and external regulatory examinations.
Required
Bachelor's degree in: Business Administration Management Information Systems Finance Or a related discipline
Business Administration
Management
Information Systems
Finance
Or a related discipline
Experience Level
Typically 7-10 years of progressive experience in: Forms Governance Operational Risk Business Analysis Process Transformation
Forms Governance
Operational Risk
Business Analysis
Process Transformation
Experience within a global financial institution or highly regulated industry strongly preferred.
Regional Scope
Demonstrated success managing initiatives across multiple geographic regions.
Experience with NAM and LATAM regulatory environments is highly desirable.
Subject Matter Expertise
Deep understanding of: Digital document management platforms Content management lifecycles Forms governance frameworks Regulatory documentation requirements
Digital document management platforms
Content management lifecycles
Forms governance frameworks
Regulatory documentation requirements
Influence Without Authority
Demonstrated ability to: Lead cross-functional teams Challenge the status quo Influence decision-making Drive consensus among senior stakeholders
Lead cross-functional teams
Challenge the status quo
Influence decision-making
Drive consensus among senior stakeholders
Change Management
High adaptability and resilience in: Ambiguous environments Organizational transformation Evolving regulatory landscapes
Ambiguous environments
Organizational transformation
Evolving regulatory landscapes
Communication Excellence
Exceptional: Verbal communication Written communication Interpersonal skills
Verbal communication
Written communication
Interpersonal skills
Ability to communicate complex governance concepts to both technical and non-technical audiences.
Execution & Prioritization
Strong organizational and time-management capabilities.
Proven ability to: Manage competing priorities Deliver high-stakes initiatives Meet demanding deadlines in fast-paced environments
Manage competing priorities
Deliver high-stakes initiatives
Meet demanding deadlines in fast-paced environments
Key Success Factors
Strategic mindset
Strong governance discipline
Regulatory awareness
Stakeholder management excellence
Continuous improvement orientation
Technology and digital transformation leadership
Client-centric execution focus
•Working Environment: office setting, minimal travel required. • Effort: minimal physical effort required.
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Primary Location:
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Primary Location Full Time Salary Range:
- In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
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Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.
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