Food & Beverage Manager - Sheraton The Walk Dubai
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Key skills for this role
About the Role
Marriott International is seeking a Food & Beverage Manager for Sheraton The Walk Dubai to oversee all food and beverage operations, including culinary, restaurant, beverage, and room service.
Key Skills for This Role
Responsibilities
- Develop and manage all financial, employee engagement and guest satisfaction plans for Food and Beverage departments
- Maintain a positive cost management index for kitchen and restaurant operations
- Utilize budgets to understand financial objectives
- Manage the Food and Beverage departments (not catering sales)
- Supervise and manage employees, oversee day to day operations
- Oversee all culinary, restaurant, beverage and room service operations
- Create and nurture a property environment emphasizing motivation, empowerment, teamwork, and continuous improvement
- Provide excellent customer service to all employees and guests
- Conduct performance reviews and identify developmental needs of subordinates
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
- OR 2 year degree in Food Service Management, Hospitality, or related major; 2 years experience
Full Job Posting
Job Summary
- Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations.
- Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
- Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
- Develops and implements business plan for food and beverage.
Education and Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Core Work Activities Developing and Maintaining Budgets
- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
- Maintains a positive cost management index for kitchen and restaurant operations.
- Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
- Manages the Food and Beverage departments (not catering sales).
- Supervises and manages employees. Manages all day to day operations.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Oversees all culinary, restaurant, beverage and room service operations.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Provides a learning atmosphere with a focus on continuous improvement.
- Provides proactive coaching and counseling to team members.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Monitors and maintains the productivity level of employees.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
Ensuring Exceptional Customer Service
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Drives alignment of all employees, team leaders and managers to the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved.
- Verifies all banquet functions are up to standard and exceed guest's expectations.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day to day operations, drives quality, and verifies standards are meeting the expectations of the customers.
Managing and Conducting Human Resource Activities
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Conducts performance reviews in a timely manner.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Additional Responsibilities
- Complies with all corporate accounting procedures.
- Provides information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Drives effective departmental communication and information systems through logs, department meetings and property meetings.
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