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Food And Beverage Attendant
MHAO (Mohamed Hareb Al Otaiba) Group
Dubai, UAE
Full Time
Entry
Onsite
Today
Customer ServiceFood ServiceSanitation PrinciplesFood PreparationBaking TechniquesNutrition
Free
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About the Role
MHAO Group is hiring a full-time, on-site Food and Beverage Attendant in Dubai to support daily operations across gelato service, barista, pastry, cashier, and front-of-house roles.
Key Skills for This Role
Customer ServiceFood ServiceSanitation PrinciplesFood PreparationBaking TechniquesNutrition
Responsibilities
- Provide excellent quality service by responding politely and diligently to customer orders, queries, and complaints
- Welcome and greet customers with smile and enthusiasm upon entering and leaving the shop
- Be knowledgeable and updated with all menu items, prices, dietary restrictions, and promotions
- Upsell by offering flavor of the month or promotional offers
- Offer item substitutions for customers with allergies or dietary restrictions
- Accurately take customer orders and serve within stipulated time
- Arrange and clean tables, chairs, mop working floor area including laboratory area
- Observe relevant health and safety standards as per municipality instruction
- Check for customer feedback for overall dine in experience
- Ensure assigned working area, materials, tools, and equipment are well maintained and clean
- Report and escalate any damage, wastage, customer complaints, non compliance to line manager
- Organize materials and ingredients (FIFO) at all times
Requirements
- High school diploma or 2 year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
- Great attention to detail and creativity
- In depth knowledge of sanitation principles, food preparation, baking techniques, and nutrition
- Strong Customer Service and Food Service skills
Full Job Posting
Company Description
- Mohamed Hareb Al Otaiba (MHAO) Group, established in 1946, is one of the oldest trading organizations in the UAE. The Group’s portfolio includes high quality foodservice equipment, domestic appliances, leisure and sports equipment, and office equipment.
Role Description
- The Food and Beverage Server is a full time, on site role based in Dubai. The F&B Attendant supports daily operations across multiple service areas including Gelato Server, Barista, Pastry Attendant, Cashier, Waiter/Waitress, Food Runner, Front of House Attendant, and Customer Service Associate.
Qualifications (Duties)
- Always ensure to provide excellent quality service by responding politely and diligently to customer’s orders, queries, concerns, complaints, requests and provide appropriate solution.
- Welcome and greet the customers with smile and great enthusiasm upon entering and leaving the shop.
- Ensure to be knowledgeable and updated with all the menu items, prices, dietary restrictions, promotions and assist the customer’s inquiry appropriately.
- Up sell by offering the flavor of the month or any available promotional offers.
- Offer items substitution for customers with allergies or other dietary restrictions.
- Ensure to accurately take customer’s orders and serve within the stipulated time.
- Arrange, clean the tables, chairs, mop the working floor area including the laboratory area.
- Observe relevant health and safety standards as per municipality instruction.
- Be pro active and check for customer’s feedback for overall dine in experience.
- Always ensure that the assigned working area, materials, tools and equipment used is well maintained and clean.
- Report and escalate any damage, wastage, customer complaints, non compliance to company policy immediately to the line manager.
- Organize the materials, ingredients (FIFO) at all times.
Minimum Experience and Knowledge
- High school diploma or 2 year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major.
- Great attention to detail and creativity.
- In depth knowledge of sanitation principles, food preparation, and baking techniques, and nutrition.
- Candidates should possess strong Customer Service and Food Service skills to deliver high quality dining experiences.
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