Floor Manager

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

Contribute to a fast-growing European business that combines retail, art, and creative storytelling

Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences

Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

The Flagship Floor Manager leads from the front on the shop floor, driving operational excellence and commercial results during their shift. This is a hands-on role, working closely with the store leadership team to motivate the team, own floor performance, and deliver an exceptional customer experience at every touchpoint, while keeping the floor running smoothly and aligned with POP MART's brand standards.

The position requires a confident, commercially aware retail manager who can set the pace on the floor, coaching the team to maintain high standards of presentation and service. The Floor Manager takes ownership of day-to-day floor operations, including opening and closing routines, cash handling, stock accuracy and audit compliance, escalating to the Store Manager where needed.

A key focus of this role is supporting the recruitment, training and development of colleagues, building a high-performing, engaged and customer-focused team. The Floor Manager also works closely with store leadership to help push sales targets, elevate customer engagement and maintain a best-in-class retail environment.

This position plays an important part in bringing POP MART's brand and products to life on the shop floor, helping to set the standard for customer experience and operational excellence across the store.

Knowledge of CEGID POS usage

Experience in the toy or collectibles industry

Experience in visual merchandising techniques

Multi-lingual language ability

If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.