indeed
Floor Manager
Nostalgia Restaurant
Doha, QAT
Full Time
Mid
Onsite
4 days ago
LeadershipCustomer ServiceTeam ManagementCommunicationProblem SolvingPOS Systems
Free
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LeadershipCustomer ServiceTeam Management
About the Role
Nostalgia Restaurant is seeking an experienced Floor Manager to oversee daily front-of-house operations and ensure exceptional dining experiences. The role involves leading the service team, maintaining hospitality standards, and coordinating between front and back of house.
Key Skills for This Role
LeadershipCustomer ServiceTeam ManagementCommunicationProblem SolvingPOS Systems
Responsibilities
- Supervise daily restaurant floor operations during service
- Lead, motivate, and support front of house staff including servers, hosts, bartenders, and support staff
- Ensure exceptional customer service and promptly resolve guest concerns or complaints
- Coordinate with the kitchen team to ensure efficient service and timely food delivery
- Monitor staff performance and provide coaching, feedback, and training as needed
- Manage staff scheduling, attendance, and shift assignments
- Conduct pre shift briefings and communicate daily specials, promotions, and operational updates
- Maintain cleanliness, organization, and presentation standards throughout the dining area
- Ensure compliance with health, safety, hygiene, and food handling regulations
- Monitor inventory of front of house supplies and coordinate replenishment when necessary
- Assist with opening and closing procedures, including cash handling and end of day reconciliation where applicable
- Support the achievement of sales targets and operational goals
Requirements
- High school diploma or equivalent; hospitality or restaurant management qualifications are an advantage
- Minimum of 2–5 years of experience in restaurant supervision or floor management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proven ability to handle customer concerns professionally and effectively
- Strong organizational and multitasking skills
- Ability to work under pressure in a fast paced environment
- Flexible to work evenings, weekends, and public holidays
- Proficiency in POS systems and basic computer applications
Full Job Posting
Overview
- Nostalgia Restaurant is seeking an experienced and customer focused Restaurant Floor Manager.
- The role oversees daily front of house operations and ensures an exceptional dining experience.
- The successful candidate will lead the service team and maintain high standards of hospitality.
Key Responsibilities
- Supervise daily restaurant floor operations during service.
- Lead, motivate, and support front of house staff.
- Ensure exceptional customer service and resolve guest concerns.
- Coordinate with the kitchen team for efficient service.
- Monitor staff performance and provide coaching.
- Manage staff scheduling and attendance.
- Conduct pre shift briefings.
- Maintain cleanliness and organization.
- Ensure compliance with health and safety regulations.
- Monitor inventory of front of house supplies.
- Assist with opening and closing procedures.
- Support achievement of sales targets.
Qualifications
- High school diploma or equivalent; hospitality or restaurant management qualifications are an advantage.
- Minimum of 2–5 years of experience in restaurant supervision or floor management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven ability to handle customer concerns professionally.
- Strong organizational and multitasking skills.
- Ability to work under pressure in a fast paced environment.
- Flexible to work evenings, weekends, and public holidays.
- Proficiency in POS systems and basic computer applications.
Preferred Skills
- Strong knowledge of restaurant service standards and hospitality best practices.
- Experience with staff training and performance management.
- Problem solving and conflict resolution skills.
- Financial awareness, including labor cost control and sales reporting.
- Attention to detail and commitment to delivering high quality guest experiences.
Key Performance Indicators (KPIs)
- Guest satisfaction scores and customer feedback.
- Speed and quality of service.
- Staff productivity and retention.
- Compliance with health and safety standards.
- Achievement of sales and operational targets.
- Reduction in customer complaints and service errors.
Working Conditions
- Full time position with rotating shifts.
- Requires standing and walking for extended periods.
- Fast paced environment with peak service periods during evenings, weekends, and holidays.
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