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Floor Manager - Aesthetic
Sunny Wellness
Sharjah, UAE
Full Time
Manager
Onsite
Today
Clinic Operations ManagementStaff SupervisionClient ServiceCRM/EMR SystemsMicrosoft OfficeLeadership
Free
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Clinic Operations ManagementStaff SupervisionClient Service
About the Role
Sunny Wellness seeks an experienced Floor Manager to oversee daily operations at its Aesthetic & Wellness Medical Center in Sharjah. The role requires 5+ years of managerial experience in an aesthetic clinic or wellness facility, strong leadership skills, and proficiency in clinic management software.
Key Skills for This Role
Clinic Operations ManagementStaff SupervisionClient ServiceCRM/EMR SystemsMicrosoft OfficeLeadership
Responsibilities
- Oversee daily operations of the medical center and ensure smooth workflow across all departments
- Supervise front desk, client coordinators, nurses, therapists, and support staff
- Monitor staff attendance, grooming, punctuality, and productivity
- Ensure excellent client service and a premium patient experience
- Manage daily appointment schedule and optimize doctors' and therapists' calendars
- Handle client concerns, complaints, and escalations promptly and professionally
- Conduct client follow up to ensure satisfaction and support retention
- Coordinate with doctors and clinical staff to ensure efficient patient flow
- Oversee clinic management systems including appointment scheduling, CRM/EMR, and operational reporting
- Monitor treatment room readiness, clinic cleanliness, and compliance with health and safety standards
- Prepare daily operational reports and provide updates to management
- Train, mentor, and evaluate staff performance
Requirements
- Bachelor's degree in Healthcare Administration, Business Administration, Hospitality Management, or related field
- Minimum 5 years of managerial or supervisory experience in an aesthetic clinic, cosmetic clinic, wellness center, or medical center
- Strong knowledge of aesthetic clinic operations and client service standards
- Experience supervising multidisciplinary teams
- Proficiency in clinic management software, CRM systems, and Microsoft Office
- Excellent leadership, organizational, and problem solving skills
- Strong communication and interpersonal abilities
- Arabic language is a must
Full Job Posting
Job Summary
- We are seeking an experienced and proactive Floor Manager to oversee the daily operations of our Aesthetic & Wellness Medical Center. The ideal candidate will have a minimum of 5 years of experience managing operations in an aesthetic clinic, medical center or wellness facility. Monthly Salary 8 10k
Key Responsibilities
- Oversee the daily operations of the medical center and ensure smooth workflow across all departments.
- Supervise front desk, client coordinators, nurses, therapists, and support staff to ensure high performance and professionalism.
- Monitor staff attendance, grooming, punctuality, and productivity.
- Ensure excellent client service and a premium patient experience throughout the client journey.
- Manage the daily appointment schedule and optimize doctors' and therapists' calendars.
- Handle client concerns, complaints, and escalations promptly and professionally.
- Conduct client follow up to ensure satisfaction, encourage treatment compliance, and support client retention.
- Coordinate with doctors and clinical staff to ensure efficient patient flow and minimal waiting times.
- Oversee clinic management systems, including appointment scheduling, CRM/EMR systems, and operational reporting.
- Monitor treatment room readiness, clinic cleanliness, and compliance with health and safety standards.
- Ensure all clinic policies, SHA regulations, and operational procedures are followed.
- Prepare daily operational reports and provide updates to management.
Requirements
- Bachelor's degree in Healthcare Administration, Business Administration, Hospitality Management, or a related field.
- Minimum 5 years of experience in a managerial or supervisory role within an aesthetic clinic, cosmetic clinic, wellness center, or medical center.
- Strong knowledge of aesthetic clinic operations and client service standards.
- Experience supervising multidisciplinary teams.
- Proficiency in clinic management software, CRM systems, and Microsoft Office.
- Excellent leadership, organizational, and problem solving skills.
- Strong communication and interpersonal abilities.
- Ability to work effectively in a fast paced environment while maintaining exceptional service standards.
Preferred Qualifications
- Experience managing luxury aesthetic or wellness clinics.
- Knowledge of DHA regulations and healthcare compliance.
- Experience with performance reporting, operational KPIs, and revenue management.
- Arabic language is a must.
Key Competencies
- Leadership & Team Management
- Clinic Operations Management
- Staff Supervision
- Client Experience & Relationship Management
- Appointment & Schedule Management
- CRM/EMR System Management
- Conflict Resolution
- Performance Management
- Problem Solving & Decision Making
- Time Management
- Attention to Detail
- Communication & Interpersonal Skills
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