Fleet Services Support Representative

This position is the front line of communication for our customers and field operations for all general legalization and Fleet Service process questions.

Associates are expected to be subject matter experts and ensure a focus on customized analytics and customer experience.

The position will also be partly responsible for team currency with industry trends and driving customer compliance with state and federal operating tax requirements.

This position is located at our Corporate Campus in Reading, PA.

• Perform analysis on customer operating tax accounts and tax returns to identify areas of improvement so that deficiencies and opportunities are identified and communicated to customer and adjusted to ensure timely / accurate tax filing
• Provide assistance to customers with questions regarding operating tax filings, required operating authorities, and any other general legalization or cross departmental questions to ensure that customer is made aware of any credentialing changes that are needed and their questions are answered timely
• Provide guidance and assistance to customers with respect to all aspects of legalization requirements including International Registration Plan and International Fuel Tax Agreement / ensure customer compliance and proper legalization under these programs, all in the context of the customer experience
• Support Supervisor with basic data analytics efforts and process controls to ensure process performance and customer expectations
• Maintain an awareness of required legal operating authorities to ensure the department is current on all state and federal operating regulations to ensure that credentialing requirements are updated as needed
• Drive customer compliance with state and federal record keeping requirements, operating tax filings and mandated legal document submissions so that customer is informed of all requirements
• Other projects as assigned by the supervisor