Fleet Coordinator

Specific Responsibilities include

• Driver Retention Program:
• Build strong working relationships with assigned drivers and serve as their primary point of contact.
• Advocate for drivers by addressing concerns and coordinating solutions with internal teams.
• Establish performance goals and work with drivers to achieve operational, safety, and customer service objectives.
• Maintain accurate driver and equipment profiles.
• Support initiatives that promote driver satisfaction, engagement, and retention.
• Driver Improvement Training:
• Provide training to drivers on company policies and procedures as per the Driver Reference Manual.
• Assist drivers in performing day-to-day and long-term responsibilities, including: Safety and compliance issues, Customer service issues, Remuneration package and policy, Employee reviews , Team building, operational issues.
• Provide detailed explanations as to why a particular policy or procedure is in effect.
• Dispatch:
• Ensure all daily dispatch activities are carried out in a timely manner.
• Supervise and develop team members to achieve team, departmental, and company objectives .
• Actively participate in the planning process to ensure that driver and customer requirements are met or exceeded.
• Ensure telephone and satellite messages are being handled in an efficient manner.
• Reporting:
• Report and document all drivers and team related issues.
• Report on the overall performance of the fleet.
• Prepare fleet summaries and operational reports.
• Problem Resolution:
• Work on behalf of both the driver and the company to resolve any day-to-day or long-term issues.
• Proactively identify and resolve driver, customer service, operational, and maintenance-related issues
• Other Tasks:
• Participate in special projects, training programs, and process improvement initiatives.
• Support departmental objectives and perform other related duties as assigned.