Flagship Store Manager - Darwin (Jape Homemaker Village)

As the Flagship Store Manager, you’ll provide strategic leadership and operational oversight for a high ‑ performing, community ‑ driven retail environment. Your responsibilities include setting direction, optimising performance, and ensuring the store operates as an efficient, customer ‑ centred hub that reflects Red Cross values. Partnering with the Area Manager, you’ll shape local growth strategies and strengthen the store’s role as a trusted presence within the community.

A core focus of the role is the leadership and development of a large, diverse workforce, including both paid staff and a substantial volunteer cohort. You’ll build capability, drive engagement, and foster a culture grounded in collaboration, accountability, and inclusion.

You’ll also oversee the end ‑ to ‑ end management of high ‑ volume stock and donations, ensuring robust processes across intake, sorting, merchandising, compliance, and loss prevention. By maintaining strong operational systems and anticipating resource needs, you’ll create an environment where people feel supported, customers feel valued, and the store thrives as a sustainable, community ‑ impacting enterprise.