First Opportunity Program: Stagedoor Attendant (variable hour) at Oregon Metro — Portland, USA | Base Career

About the Department

This is a First Opportunity recruitment, we are only accepting applications from residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. For more information please visit www.oregonmetro.gov/fota . Hello, we’re Metro ! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow. As the fifth-largest performing arts center in the nation, Portland’5 Centers for the Arts is where creativity meets community. With over one million patrons walking through our doors each year, our theaters and concert halls come alive with music, dance, theater, and world-class lectures. We are currently seeking Variable Hour Stagedoor Attendants to serve as the welcoming face of Portland'5 while safeguarding access to our venues and backstage areas. In this role, you will greet staff, artists, vendors, and crew members with warmth, professionalism, and exceptional customer service while monitoring and controlling access points throughout the facility. Success in this position requires the ability to build rapport and communicate respectfully while consistently enforcing security protocols, including verifying identification, confirming crew lists, and denying access when authorization cannot be established. The ideal candidate is confident, tactful, and composed, able to navigate challenging situations with diplomacy while protecting our people, performers, and facilities. Through a combination of attentiveness, sound judgment, and positive customer interactions, you will play a critical role in maintaining a secure environment and preventing unauthorized access to vulnerable areas of the venue. As the Stagedoor Attendant you will Greet and assist staff, visitors, and vendors entering the facility—providing clear directions and excellent customer service. Monitor stage doors and control access to ensure only authorized individuals enter the premises. Open and secure the building at designated times to maintain a safe environment. Observe and respond to suspicious activity or unauthorized access attempts. Operate communication tools such as phones and radios; relay information to house managers, supervisors, or other team members as needed. Handle front desk tasks, including answering phones, responding to emails, and assisting with basic administrative needs. Use computers and digital systems to track keys, manage logs (lost and found, shipping/receiving, parking permits), and operate surveillance and alarm systems. Communicate clearly during emergencies, including coordination with 911 personnel when necessary. Stay proactive during slower periods by organizing materials, completing checklists, updating logs, or assisting other departments when appropriate. Attributes for success Skilled in monitoring security systems and managing facility access with attention to detail. Comfortable engaging with a wide range of people and creating positive interactions. Approachable and easy to communicate with, both in casual and high-volume settings. Proficient in basic computer tasks, including email, logging data, and using digital surveillance or access systems. Brings an enthusiastic, can-do attitude to every shift and team interaction. Able to remain calm and think clearly in emergency or high-pressure situations. Demonstrates a sincere interest in helping others and contributing to a welcoming environment. Self-motivated and proactive during downtime, with the ability to identify and complete tasks independently. Naturally service-oriented, with a strong commitment to providing excellent guest experiences. DIVERSITY AND INCLUSION At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community. L earn more about Metro’s Diversity Action Plan TO QUALIFY We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant. Minimum qualifications High school diploma or GED; AND Minimum of six (6) months of experience in customer service, reception or security work; OR Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities. Shift and schedule You'll have the flexibility to submit your availability each month. Shifts are assigned based on operational demands and special events, with preference given to candidates who are available to work evenings and weekends. Flexibility during peak business hours is highly valued and can provide additional scheduling opportunities. If this statement is true for you, then you may be ineligible to apply If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years. Like to have qualifications You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

performing similar work in a large, event driven venue; theater, stadium or event center Flexibility to work on an on-call basis Strong interpersonal skills with a demonstrated ability to engage positively with diverse populations. Proficiency with office software such as Microsoft Office Suite (Word, Excel, Outlook) SCREENING AND EVALUATION The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment. A completed online application Responses to supplemental questions The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change. Initial review of minimum qualifications In-depth evaluation of application materials to identify the most qualified candidates Consideration of top candidates/interviews Testing/assessments (if applicable) Reference check Background records check for finalist candidate COMPENSATION AND REPRESENTATION The pay rate for this position is $21.79 per hour. This position is eligible for overtime and is represented by IATSE Local B-20. It is classified as a Stagedoor Attendant. Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description. Questions? Recruiter: Megan Warneke Email: megan.warneke@oregonmetro.gov

For more information please visit www.oregonmetro.gov/fota .

Hello, we’re Metro !

Metro is dedicated to shaping a better future for the greater Portland region.

The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

As the fifth-largest performing arts center in the nation, Portland’5 Centers for the Arts is where creativity meets community.

With over one million patrons walking through our doors each year, our theaters and concert halls come alive with music, dance, theater, and world-class lectures.

We are currently seeking Variable Hour Stagedoor Attendants to serve as the welcoming face of Portland'5 while safeguarding access to our venues and backstage areas.

In this role, you will greet staff, artists, vendors, and crew members with warmth, professionalism, and exceptional customer service while monitoring and controlling access points throughout the facility.

Success in this position requires the ability to build rapport and communicate respectfully while consistently enforcing security protocols, including verifying identification, confirming crew lists, and denying access when authorization cannot be established.

The ideal candidate is confident, tactful, and composed, able to navigate challenging situations with diplomacy while protecting our people, performers, and facilities.

Through a combination of attentiveness, sound judgment, and positive customer interactions, you will play a critical role in maintaining a secure environment and preventing unauthorized access to vulnerable areas of the venue.

As the Stagedoor Attendant you will

Greet and assist staff, visitors, and vendors entering the facility—providing clear directions and excellent customer service.
Monitor stage doors and control access to ensure only authorized individuals enter the premises.
Open and secure the building at designated times to maintain a safe environment.
Observe and respond to suspicious activity or unauthorized access attempts.
Operate communication tools such as phones and radios; relay information to house managers, supervisors, or other team members as needed.
Handle front desk tasks, including answering phones, responding to emails, and assisting with basic administrative needs.
Use computers and digital systems to track keys, manage logs (lost and found, shipping/receiving, parking permits), and operate surveillance and alarm systems.
Communicate clearly during emergencies, including coordination with 911 personnel when necessary.
Stay proactive during slower periods by organizing materials, completing checklists, updating logs, or assisting other departments when appropriate.

Attributes for success

Skilled in monitoring security systems and managing facility access with attention to detail.
Comfortable engaging with a wide range of people and creating positive interactions.
Approachable and easy to communicate with, both in casual and high-volume settings.
Proficient in basic computer tasks, including email, logging data, and using digital surveillance or access systems.
Brings an enthusiastic, can-do attitude to every shift and team interaction.
Able to remain calm and think clearly in emergency or high-pressure situations.
Demonstrates a sincere interest in helping others and contributing to a welcoming environment.
Self-motivated and proactive during downtime, with the ability to identify and complete tasks independently.
Naturally service-oriented, with a strong commitment to providing excellent guest experiences.

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work.

This means attracting and empowering a workforce that is inclusive of a broad range of human qualities.

Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region.

Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

L earn more about Metro’s Diversity Action Plan

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required.

Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications

High school diploma or GED; AND
Minimum of six (6) months of experience in customer service, reception or security work; OR
Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

Shift and schedule

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications

You do not need to have the following preferred qualifications/transferable skills to qualify.

However, keep in mind we may consider them when identifying the most qualified candidates.

Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

Experience performing similar work in a large, event driven venue; theater, stadium or event center
Flexibility to work on an on-call basis
Strong interpersonal skills with a demonstrated ability to engage positively with diverse populations.
Proficiency with office software such as Microsoft Office Suite (Word, Excel, Outlook)

The application packet: The application packet consists of the following required documents.

Please ensure that you upload these documents in your online application.

Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

A completed online application
Responses to supplemental questions

The selection process: We expect to evaluate candidates for this recruitment as follows.

The selection process is subject to change.

Initial review of minimum qualifications
In-depth evaluation of application materials to identify the most qualified candidates
Consideration of top candidates/interviews
Testing/assessments (if applicable) Reference check
Background records check for finalist candidate

The pay rate for this position is $21.79 per hour.

This position is eligible for overtime and is represented by IATSE Local B-20.

It is classified as a Stagedoor Attendant.

Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.

View the classification description.

Questions?

Email: megan.warneke@oregonmetro.gov

Equal employment opportunity All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law. Non-discrimination in hiring decisions Metro is committed to equal employment opportunity and complies with all applicable federal, state, and local civil rights laws. Metro employment decisions – including recruitment, screening, interviewing, selection, promotion, compensation, and separation – must not discriminate based on race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected class. Accommodation Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance. Veterans' preference Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process. Hybrid Telework Positions designated as “hybrid telework,” meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations. Pay equity at Metro No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act. Online applications Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.

For tips on how to apply and more information on what the application process looks like, visit Metro’s “How to apply” page. Government Jobs For assistance with your account or to reset your password please visit GovernmentJobs "Help and Support" page. Metro Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale. We find solutions for our area’s garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home. As part of the Metro family, Portland'5 Centers for the Arts helps make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services, and tools at a regional scale. Portland’5 Centers for the Arts and Metro As the fifth-largest performing arts center in the nation, Portland’5 Centers for the Arts takes care of treasured public theaters and concert halls that bring music, theater, dance and lecture performances to greater Portland. Portland’5’s roughly 73 employees host more than one million patrons each year.

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Non-discrimination in hiring decisions

Metro is committed to equal employment opportunity and complies with all applicable federal, state, and local civil rights laws.

Metro employment decisions – including recruitment, screening, interviewing, selection, promotion, compensation, and separation – must not discriminate based on race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected class.

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process.

Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans' preference

Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions.

If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Positions designated as “hybrid telework,” meaning you will have the option to work away from the office, although there may be times that coming into the office will be required.

The designation of Hybrid Telework may be subject to change at a future time.

All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do.

Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics.

Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications

Metro accepts job applications online.

If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.

For tips on how to apply and more information on what the application process looks like, visit Metro’s “How to apply” page.

For assistance with your account or to reset your password please visit GovernmentJobs "Help and Support" page.

Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale. We find solutions for our area’s garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home.

As part of the Metro family, Portland'5 Centers for the Arts helps make greater Portland a great place to call home.

Metro brings people together to shape the future of our area and provides parks, venues, services, and tools at a regional scale.

Portland’5 Centers for the Arts and Metro As the fifth-largest performing arts center in the nation, Portland’5 Centers for the Arts takes care of treasured public theaters and concert halls that bring music, theater, dance and lecture performances to greater Portland.

Portland’5’s roughly 73 employees host more than one million patrons each year.

As part of the Metro family, you play a vital role in serving the people of the greater Portland region.

Family members, including eligible spouses, domestic partners, and children, are covered under most of our benefits programs.

vary depending on position and full-time, part-time, and variable hour status. Part-time employees benefits are based on position and the number of hours worked. A few of the benefits that may be offered are: Medical, dental and vision health insurance Paid sick leave Paid vacation, holiday and other leave Paid parental leave Full contribution to Oregon PERS retirement No-cost TriMet Hop Pass Employee Assistance Program Training opportunities Flexible schedules depending on position and department For part-time employees, employee contributions to health insurance premiums are pro-rated based on the number of hours they work. Metro also offers a variety of perks for all employees, including free admission to the Oregon Zoo (including ZooLights!), Oxbow and Blue Lake Regional Parks, membership discount at Lloyd Athletic Club, credit union eligibility and more. Employees also receive access to financial wellness and legal consultation services, as well as first-time home buying and ownership counseling. Learn more about employee benefits. Some positions are represented by a union and have additional benefits. View union contracts here.

Medical, dental and vision health insurance Paid sick leave Paid vacation, holiday and other leave Paid parental leave Full contribution to Oregon PERS retirement No-cost TriMet Hop Pass Employee Assistance Program Training opportunities Flexible schedules depending on position and department
Paid sick leave Paid vacation, holiday and other leave Paid parental leave Full contribution to Oregon PERS retirement No-cost TriMet Hop Pass Employee Assistance Program Training opportunities Flexible schedules depending on position and department
Paid vacation, holiday and other leave Paid parental leave Full contribution to Oregon PERS retirement No-cost TriMet Hop Pass Employee Assistance Program Training opportunities Flexible schedules depending on position and department
Paid parental leave Full contribution to Oregon PERS retirement No-cost TriMet Hop Pass Employee Assistance Program Training opportunities Flexible schedules depending on position and department
Full contribution to Oregon PERS retirement No-cost TriMet Hop Pass Employee Assistance Program Training opportunities Flexible schedules depending on position and department
No-cost TriMet Hop Pass Employee Assistance Program Training opportunities Flexible schedules depending on position and department
Employee Assistance Program Training opportunities Flexible schedules depending on position and department
Training opportunities Flexible schedules depending on position and department
Flexible schedules depending on position and department

0 - 6 months of related experience
7 - 12 months of related experience
1 year but no more than 2 years of related experience
2 years but no more than 3 years of related experience
3 years but no more than 4 years of related experience
4 years but no more than 5 years of related experience
5 years but no more than 6 years of related experience
6 or more years of related experience
0 - 6 months of related experience
7 - 12 months of related experience
1 year but no more than 2 years of related experience
2 years but no more than 3 years of related experience
3 years but no more than 4 years of related experience
4 years but no more than 5 years of related experience
5 years but no more than 6 years of related experience
6 or more years of related experience
Very comfortable – I regularly use computers for tasks like data entry, email, and basic software
Somewhat comfortable – I can complete basic tasks but may need occasional guidance
Not very comfortable – I have limited experience and may need training
Not comfortable at all – I prefer non-computer-based tasks
Politely deny entry, explain the policy, and contact the appropriate staff member for guidance.
Allow entry since they seem confident and say they’ve been here before.
Ignore them until they leave.
Tell them to come back during regular business hours without notifying anyone.
Yes, I have my own reliable transportation
Yes, I rely on public transportation and it accommodates late/early shifts
I share transportation and can reliably get to and from work
No, I do not have reliable transportation for these hours
Yes
No
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

First Opportunity Program: Stagedoor Attendant (variable hour)

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Experience

Diversity And Inclusion

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Screening And Evaluation

Compensation And Representation

Recruiter: Megan Warneke

Other Qualifications

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Hybrid Telework

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