First Line Compliance Office

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Operate compliance controls across sales, renewals and claims activities.

Conduct quality assurance reviews, including file checks and call monitoring.

Identify, investigate and escalate compliance breaches, incidents and emerging risks.

Produce and analyse management information, identifying trends and opportunities for improvement.

Monitor customer outcomes and support the ongoing delivery of Consumer Duty requirements.

Support the implementation of regulatory developments and business change initiatives.

Deliver training, guidance and practical compliance support to operational teams.

Review customer communications and financial promotions.

Participate in governance forums and track actions through to completion.

Provide oversight and support to the Business Risk Audit team.

Drive continuous improvements to controls, processes and customer outcomes.

Experience within a Compliance, Risk, Assurance or Monitoring role.

Strong knowledge of FCA regulation, particularly Consumer Duty and ICOBS.

General insurance experience.

Experience conducting compliance monitoring, QA reviews, file reviews or assurance activities.