Fire Suppression Manager

The purpose of the Fire Suppression Manager position is to provide oversight of the overall management, operations, and financial performance for the Fire Suppression department.

Performs consistently as a subject matter expert, to achieve communicated objectives to include profitability, growth, and overall performance metrics for the assigned Fire Suppression department(s).

ESSENTIAL JOB DUTIES: Oversight of the Fire Suppression department such as: fire extinguisher inspections & services; pre-engineered inspections, services, & installs; and fire alarm & security inspections & services.

Responsible for the financial performance of assigned department, as indicated on Profit & Loss (P&L) statement(s) as well as departmental gross revenue, gross margin and overhead.

Communicate and strategize with management about financial progress, growth strategies, human capital requirements and regular or irregular needs of the office.

Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state, federal guidelines.

Achieve departmental objectives through enhancement and improvements of operations and processes.

Maintain proper staffing levels using company procedures and policies, in conjunction with bid projection and utilize Human Resources for Talent requirements.

Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet department.

Manage work performed within assigned area including spot checks, ride-a-longs and ongoing training: Performance of spot checks of recent field work for the purpose of reviewing quality of services, compliance with codes & standards, and customer satisfaction.

Performance of ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling.

Review and track routes for each Technician and adjust when needed to approve route efficiency; train the CSR and/or Technician on how to schedule efficiently.

Performance of monthly shop meetings with field and office staff: Safety Toolbox Talks.

Attend and monitor install project meetings and other coordination meetings, as needed.

Oversee coordination and execution of inspections and service jobs in assigned area.

Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.