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Fire Fighter Manager
UAEJOBALERT
Abu Dhabi, UAE
Full Time
Manager
5 days ago
Aftersales Operations ManagementFire Fighting SystemsHydraulic EquipmentElectrical SystemsPLC ControlsWarranty Management
Free
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Aftersales Operations ManagementFire Fighting SystemsHydraulic Equipment
About the Role
UAEJOBALERT is advertising a Manager Technical Services Aftermarket role for fire fighting vehicles based in Abu Dhabi. The role involves leading aftersales operations, technical service support, warranty management, aftermarket business development, and customer relationship management.
Key Skills for This Role
Aftersales Operations ManagementFire Fighting SystemsHydraulic EquipmentElectrical SystemsPLC ControlsWarranty Management
Responsibilities
- Manage end to end aftersales services for fire fighting and emergency response vehicles
- Oversee commissioning, preventive maintenance, inspections, repairs, and emergency breakdown support
- Ensure high fleet availability and reliable vehicle performance
- Supervise service centres, field engineers, technicians, and regional support teams
- Develop service standards and emergency response procedures for critical customers
- Provide expert technical guidance for firefighting systems, hydraulic equipment, electrical systems, pumps, foam systems, PLC controls, and vehicle electronics
- Support troubleshooting, root cause analysis, and technical issue resolution
- Coordinate commissioning activities and customer training for newly delivered vehicles
- Maintain accurate service documentation and maintenance procedures
- Manage warranty claims from evaluation through final resolution
- Work closely with engineering, production, quality, and supply chain teams to resolve product issues
- Identify recurring technical concerns and recommend product improvements
Requirements
- Bachelor’s Degree in Mechanical Engineering, Automotive Engineering, Electrical Engineering, Mechatronics, or a related discipline
- MBA or Master’s degree is an advantage
- Professional certifications in Service Management or Project Management are preferred
- Minimum 10 years of experience in technical services, aftermarket operations, or service management
- At least 5 years of leadership experience managing technical service teams
- Experience with fire trucks, emergency vehicles, heavy commercial vehicles, defence vehicles, municipal equipment, or hydraulic systems is highly desirable
- International experience across GCC, Africa, or global markets is an added advantage
Full Job Posting
KEY RESPONSIBILITIES
- Manage end to end aftersales services for fire fighting and emergency response vehicles.
- Oversee commissioning, preventive maintenance, inspections, repairs, and emergency breakdown support.
- Ensure high fleet availability and reliable vehicle performance.
- Supervise service centres, field engineers, technicians, and regional support teams.
- Develop service standards and emergency response procedures for critical customers.
- Provide expert technical guidance for firefighting systems, hydraulic equipment, electrical systems, pumps, foam systems, PLC controls, and vehicle electronics.
- Support troubleshooting, root cause analysis, and technical issue resolution.
- Coordinate commissioning activities and customer training for newly delivered vehicles.
- Maintain accurate service documentation and maintenance procedures.
- Manage warranty claims from evaluation through final resolution.
- Work closely with engineering, production, quality, and supply chain teams to resolve product issues.
- Identify recurring technical concerns and recommend product improvements.
QUALIFICATIONS
- Bachelor’s Degree in Mechanical Engineering, Automotive Engineering, Electrical Engineering, Mechatronics, or a related discipline.
- MBA or Master’s degree is an advantage.
- Professional certifications in Service Management or Project Management are preferred.
EXPERIENCE REQUIRED
- Minimum 10 years of experience in technical services, aftermarket operations, or service management.
- At least 5 years of leadership experience managing technical service teams.
- Experience with fire trucks, emergency vehicles, heavy commercial vehicles, defence vehicles, municipal equipment, or hydraulic systems is highly desirable.
- International experience across GCC, Africa, or global markets is an added advantage.
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