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Fingerprint Agent

IDEMIA

USA

Full-time

Entry · 1+ years experience

Onsite

Discovered 1 weeks ago

Microsoft Office

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Microsoft Office

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Essential Job Functions (includes but is not limited to)

Provide superior customer service to internal and external customers

Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software

Verify customer identity and scan required documents into database system

Successfully complete required biometric and data capture processes and paperwork on each customer

Track processing time for each applicant and ensure applicants are processed in appropriate order

Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards

Identify win-win opportunities to provide more products and services to customers

Create opportunities to add value for customers through the upselling of retail products and services (if applicable)

Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times

Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies

Performs Enrollment Center Sustainment responsibilities on a daily basis

Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary

Represents the company and the program(s) that are supported in a professional and customer oriented manner

Support Customer Service Registration and Reservation activities, as necessary

Successfully completes time sensitive trainings/briefings as assigned.

Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.

Knowledge, Skills and Abilities

Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry
Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
Integrity – Job requires ethics and honesty
Physical Demands, such as:
Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Qualifications:
High school diploma or equivalent degree
Minimum one (1) year applicable experience
Proficiency in Microsoft Office Suite is required
Previous experience processing credentials is a plus
Previous sales experience preferred
Must be at least eighteen (18) years old
Must be a US Citizen
Must be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program specific credentials/certifications