Financial Services Representative

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

The Financial Services Representative serves as the initial point of contact for patients calling for financial and billing inquiries.

This role is responsible for collecting payment information, initiating & modifying existing payment plans, as well as responding to basic inquiries about billing and account status.

A successful Financial Services Representative has excellent communications skills, ability to apply critical thinking to nuanced patient situations, a flexible & proactive approach, eagerness to learn and develop skills, and a commitment to providing a positive patient experience.

• Respond to inbound phone calls
• Assist patients with resolution of past due account balances
• Address patient inquiries regarding insurance claim status, account balance, and account resolution options
• Collect patient payment information securely, set up payment plans, and modify existing plans as necessary
• Initiate outbound phone calls for breached payment plans because of expired, or expiring soon, payment information
• Discuss the Patient Assistance Consideration (PAC) process & eligibility
• Update and maintain patient information related to patient billing and collections cycles
• Effectively communicate patient issues and grievances through internal reporting system and with cross-functional teams
• Initiate & respond to Outlook inquiries from both patients and internal teams
• Perform all job duties while maintaining compliance with all appropriate regulatory requirements including the SEC, IRS and HIPAA
• Other duties as assigned

• Associate’s degree or equivalent work experience
• 1 or more years of customer service and/or call center experience