Financial Operations Processing Associate

WHAT YOU WILL DO

• Accurately process and record all fee-related transactions, including client fees, service-based charges, and adjustments.
• Assist in the monthly fee run and collaborate with Information Technology (IT) to ensure the fees are calculated and posted correctly in all fee-based accounts.
• Process accrued fees for transfer-out and estate settlement accounts.
• Ensure fees are in compliance with company policies, client agreements, and regulatory guidelines.
• Reconcile daily, bi-weekly, and monthly fee transactions to ensure accuracy and identify discrepancies.
• Review the debit balances originating from the monthly fee run and assist to resolution as per business rules.
• Maintain and update fee schedules and structures in the company’s financial systems and ensure that fee rules are consistently applied.
• Support the continuous improvement of fee processing systems and workflows to increase efficiency and reduce errors.
• Serve as a point of contact for internal Client Experience teams and vendors regarding fee-related inquiries, disputes, and clarifications.
• Investigate and respond to inquiries within agreed-upon service level agreements (SLAs).
• Address client and vendor concerns promptly and professionally, escalating issues when necessary.
• Investigate any system related issue and assist in logging a support ticket with vendors and/or internal technology teams.
• Ensure all fee processing activities comply with internal policies, industry standards, and regulatory requirements.
• Support internal and external audits by providing necessary documentation and information related to fee processing activities.

WHAT YOU WILL BRING