Financial Connections TechOps Manager

Shape the agentic automation strategy

Build and grow the TechOps function

Who you are

Minimum requirements

• Minimum 3+ years of people leadership experience in a TechOps team
• Demonstrated people management experience with clear evidence of the fundamentals: coaching individuals to do their best work, navigating performance conversations, hiring well, and building a team that functions at a high level. Minimum 3 years of people leadership experience managing a TechOps team.
• Hands-on technical experience depth to lead the team's work credibly: you actively read and write code, investigate integration failures end-to-end, query data to scope and diagnose issues, and evaluate the quality of your team's technical decisions and output
• Operational leadership experience: you've owned production reliability, incident command, and operational programs in a complex technical environment; you know how to build escalation paths, define SLOs, and drive urgency without creating unsustainable conditions for your team
• Experience managing technical partner or vendor relationships at a leadership level: you've been the accountable point of contact for external parties and have navigated escalations, roadmap alignment, and commercial considerations
• Strong written and verbal communication calibrated to both technical and non-technical audiences, including the ability to represent the team's priorities and operational posture to engineering and business leadership
• Instinct to build leverage at the team level: you think about eliminating classes of problems through automation, tooling, and process—not just solving what's in front of you
• Experience building or overseeing agentic or LLM-powered workflows in a production environment: either as a practitioner or as a manager who has led teams doing this work at meaningful scale

Preferred qualifications

• Deep familiarity with open banking, financial data aggregation, or payments partner integrations: you understand the failure modes, the partner ecosystem dynamics, and the regulatory and compliance context that shapes this work
• A track record of building TechOps or operations engineering teams: you've defined role shapes, built the hiring pipeline, leveled candidates, and grown a team from a foundational state
• Demonstrated ability to influence engineering roadmaps: you've successfully advocated for reliability investments, partner integration work, or operational tooling and driven those priorities into planning and execution cycles