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Financial Aid Counselor
lawrence
Appleton, USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Free
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- Provide exceptional customer service.
- Serve as a designated point of contact for student needs regarding financial aid.
- Advise students and their families on all aspects of financial aid, including eligibility, application procedures, costs, processes, resources, etc.
- Review financial aid applications to determine financial need based on federal and institutional methodologies. Evaluation of financial aid eligibility includes verification of application requirements, reviewing and processing special circumstance requests, and documentation.
- Package financial aid in accordance with federal, state, and institutional policy.
- Perform data import to the Student Information System (Banner).
- Perform key processing functions that pertains to student documents and other financial aid requirements.
- Maintain current knowledge of federal and state financial aid programs, software, and regulations.
- Assist in the evaluation and implementation of department policies and procedures.
- Represent Lawrence University at financial aid conferences, trainings, workshops and meetings as agreed upon with the director.
- Perform other duties as assigned.
- Commitment to customer service, including ability to maintain a positive attitude and professionalism.
- Ability to effectively and professionally communicate orally and in writing with diverse populations.
- Demonstrated digital literacy and technical expertise.
- Ability to recognize, analyze, and solve problems.
- Ability to organize workflow and handle multiple tasks simultaneously.
- Ability to maintain confidentiality of information with strong integrity and ethics.
- Demonstrated commitment, empathy, and sensitivity to meeting the needs of diverse populations.
- Excellent collaboration skills coupled with the ability to work both autonomously and as part of a team.
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