Financial Aid Coordinator, Systems Support

Administer and maintain financial aid information systems, ensuring ongoing data integrity and regulatory compliance

Coordinate day-to-day operational financial aid processes across the full aid lifecycle, from packaging through disbursement

Serve as the functional subject-matter resource for financial aid systems, supporting staff across Financial Aid and Admissions

Troubleshoot system issues, escalating and resolving problems in a timely and documented manner

Identify, analyze, and support the implementation of business process improvements that increase efficiency and accuracy

Monitor compliance with institutional, state, and federal financial aid regulations and reporting requirements

Develop and maintain procedural documentation for systems processes and operational workflows

Collaborate with IT, the Registrar, and Enrollment Management on system updates, testing, and integrations

Assist in the preparation and submission of federal and state financial aid reports and audits

Provide training and ongoing support to Financial Aid staff on systems functionality and updated processes

High School Diploma or GED

Three to five years of work related experience

Experience administering student information or financial aid systems — Ellucian Banner or a comparable platform strongly preferred

Strong data accuracy habits and comfort managing high volumes of detail under deadline

Effective communication skills across technical and administrative audiences