Final Trailing Docs Team Lead

DESCRIPTION

RESPONSIBILITIES

• Workflow Optimization : Manage the end-to-end document workflow, ensuring the team processes ~225 documents daily with a 15-minute average cycle time.
• Vendor Management : Oversee relationships with third-party settlement agents and title companies to ensure timely return of recorded Mortgages and Final Title Policies.
• Exception Handling : Manage the "Aged Items" list, personally intervening in cases where documents have been outstanding for more than 90–120 days post-closing.
• Fulfillment Oversight : Ensure the integrity of the digital-to-physical handoff, including the accuracy of FedEx shipping manifests and custodians' receipt acknowledgments.
• Data Integrity : Verify that the team is correctly updating the Loan Origination System (LOS) to reflect accurate tracking of document status from "Requested" to "Closed."

Required Education and Experience