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Key skills for this role
Familiarize and train customers for basic operation of the equipment, both at the factory and at the customer facility
Perform troubleshooting via remote diagnostic software to determine if an onsite visit is required
Re-qualify the entire instrument after the repair by testing to validate and verify proper performance
Organize and prioritize a schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance
Coordinate travel arrangements
Solve high impact problems while managing customer expectations
Secure customer acceptance and sign-off on installation, training, and repair
Perform preventive maintenance and refresher training classes at customer locations
Coordinate with customers to provide remote support, phone support, and facility assessment for new installations
Communicate and work closely with Valco marketing and technical support staff
Perform other duties as required
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Full-time
Senior · 5+ years experience
Onsite
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