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Finacle L2 Support Engineer
UST
Mumbai, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Finacle 10.x application supportLevel 2 application supportIncident managementCore banking modulesCRMDeposits
Free
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Finacle 10.x application supportLevel 2 application supportIncident management
Role Overview
Finacle L2 Support Engineer responsible for Finacle application support, incident management, troubleshooting, and banking operations.
The role supports bank IT teams and end users and requires 6–8 years of experience.
Key Skills for This Role
Finacle 10.x application supportLevel 2 application supportIncident managementCore banking modulesCRMDeposits
Full Job Posting
Role Description
Finacle L2 Support Engineer responsible for Finacle application support, incident management, troubleshooting, and banking operations.
The role supports bank IT teams and end users and requires 6–8 years of experience.
Key Responsibilities
- Provide Level 2 support for Finacle 10.x applications.
- Resolve application, product, data, and customization-related issues within defined SLAs.
- Support CRM, CASA, CC, OD, Loan and Advances, and other core banking modules.
- Analyze recurring issues and implement permanent fixes.
- Perform backend log analysis, debugging, and production issue resolution.
- Support EOD/BOD operations, batch processing, financial year-end activities, and production support.
- Handle NEFT, RTGS, and other payment-related transaction issues.
- Generate reports and business data using SQL.
- Monitor Finacle services, interfaces, and delivery channels, including ATM and FI logs.
- Publish ticket status reports and EOD/BOD checklists to stakeholders.
- Support minor customizations and enhancement requests.
- Participate in shift-based support operations.
Required Skills
- Hands-on experience in Finacle 10.x application support.
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