Field Technical Support

Field Engineer Duties

• Install and commission HP Indigo digital presses at customer locations.
• Diagnose and resolve hardware, software, and process-related issues.
• Perform routine maintenance, upgrades, and press calibrations.
• Provide on-site and remote technical support.
• Maintain service records, technical documentation, and reports.

Customer Success Support Duties

• Deliver structured Ramp-Up training programs to new customers.
• Educate press operators and production staff on: Press operation and workflow Maintenance best practices Color management and media handling Troubleshooting and quality control
• Press operation and workflow
• Maintenance best practices
• Color management and media handling
• Troubleshooting and quality control
• Assess operator proficiency and adapt training accordingly.
• Serve as a technical mentor during the first 30–90 days of production ramp-up.
• Collaborate with internal teams (Sales, Applications, Customer Success) to ensure a smooth handover.

Preferred Qualifications

• HP Indigo Certification(s) or prior experience with HP Indigo presses.
• Familiarity with DFE/RIP software (e.g., HP Smart Stream, Esko, EFI).
• Knowledge of Lean or Six Sigma methodologies.
• Multilingual skills are a plus.
• Education & Experience Recommended • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Knowledge & Skills • Automation • Chemistry • Commissioning • Customer Relationship Management • Customer Support • Electrical Engineering • Electromechanics • Electronics • Environment Health And Safety • Field Service Management • Hand Tools • Key Performance Indicators (KPIs) • Operating Systems • Preventive Maintenance • Process Improvement • Safety Standards • Technical Services • Technical Support • Technical Training • Test Equipment Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity

About HP

Compensation and Benefits

• The salary range for this role is $50,000 to $70,000 annually with . Pay within this range will be based on the review of experience, skills, and internal equity.
• As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans. During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans.

Equal Opportunity Employer

Equal Opportunity Employer (EEO) -