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Field Support Specialist ( Freelance / Dispatch)

TECEZE
Sharjah, UAE
Freelance
Mid
Onsite
2 weeks ago
Desktop SupportHardware TroubleshootingSoftware TroubleshootingOffice 365NetworkingInventory Management
Free

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Desktop SupportHardware TroubleshootingSoftware Troubleshooting
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Job Overview

  • We are looking for a reliable and flexible IT Support Specialist (Backfill Support or Freelancer) to provide on site technical assistance when full time engineers are unavailable or when it is needed for dispatch activities.

Key Responsibilities

  • Provide on site IT support for desktops, laptops, and peripheral devices.
  • Install, configure, and maintain hardware and software as per organizational standards.
  • Perform IMAC (Install, Move, Add, Change) activities for IT assets.
  • Handle hardware and software troubleshooting, including break fix support.
  • Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.
  • Manage and maintain IT inventory, including asset tracking and documentation.
  • Perform system imaging for laptops and desktops.
  • Support printer setup, troubleshooting, and network printer installations.
  • Assist in conference room setup, AV support, and meeting room technologies.
  • Provide VIP/end user support with high touch service.
  • Support Office 365 related issues and general user account troubleshooting.
  • Install and troubleshoot compliance/security software.

Required Skills & Qualifications

  • Strong knowledge of desktop/laptop troubleshooting and configuration.
  • Hands on experience with hardware support and peripheral devices.
  • Basic networking knowledge including DHCP, DNS, and LAN connectivity.
  • Experience in printer/network printer setup and troubleshooting.
  • Familiarity with Office 365 support.
  • Good communication and interpersonal skills.
  • Ability to work independently in a dynamic environment.
  • Experience in inventory management and vendor coordination.

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