Field Support Representative (FSR) Operations (5544)

• System operations, maintenance, training, warranty facilitation, and tactical systems engineering expertise for USSOCOM TACLAN systems.
• Managing all aspects of tactical mission support, apply systems engineering principles, and ensure hardware and software meet operational requirements.
• Managing user interfaces, administering servers, implementing access controls, supporting imaging and configuration, and ensuring interoperability between systems and programs.
• Coordinating with tiered support teams, maintain spare parts, and are required to align their work hours with the needs of the supported sites.
• Providing comprehensive training to SOF units, including formal and informal instruction, development of training materials, and travel to satellite locations for training delivery.
• Supporting enhancements and upgrades, monitoring operational tests, evaluating results, implementing software applications, and ensuring system compatibility and functionality.
• CONUS and OCONUS travel will be required.

• Clearance required: TS/SCI
• Experience providing C4IAS support to SOF units / commands.
• Active DoD 8140 / 8570.01-M IAT Level II certification (e.g., CompTIA Security+ CE, CySA+, CCNA-Security, or higher)
• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent military/contractor operational experience)
• 5+ years of IT/communications experience, with at least 2 years focused on technical project coordination, operations management, or site lead support.
• Hands-on experience with tactical communications and networking hardware/software (routing, switching, hypervisors/virtualization, and Windows/Linux server administration).
• Experience with OS imaging, deployable C4ISR systems, configuration management, and hardware/software troubleshooting in operational or deployed environments.
• Experience managing global projects requiring bi-lateral or multilateral interoperability and mission data analysis for joint communications during exercise and operations.

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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications.