Field Support Operations Launch Lead, AV CommOps
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Key skills for this role
Role Overview
Help shape and execute Field Support Operations strategy for autonomous vehicle deployment.
Build and manage rapid-response protocols for in-field incidents.
Work with technology partners, local operators, product teams and regulatory bodies.
Key Skills for This Role
Full Job Posting
Role overview
Help shape and execute Field Support Operations strategy for autonomous vehicle deployment.
Build and manage rapid-response protocols for in-field incidents.
Work with technology partners, local operators, product teams and regulatory bodies.
Responsibilities
- Lead partners through scaling rapid-response supply and regional operations.
- Manage escalations and drive resolutions for operational issues.
- Lead Field Support Operator training with AV technology partners.
- Coordinate incident-response drills and partner audits.
- Identify dependencies, resource requirements, budgets and performance KPIs.
- Analyse trends and turn operational ideas into actionable plans.
Basic qualification
- At least 5 years of operations management or program management experience.
Preferred qualifications
- Autonomous vehicle operations experience.
- Ability to travel internationally up to 50%.
- Strong staffing, training, dispatching and SOP-adherence skills.
- Advanced proficiency in Excel or Google Sheets.
- Experience launching products or services in new or existing markets.
- Excellent partner management, communication and analytical decision-making skills.
Workplace and travel
- The role supports a field presence and may require international travel of up to 50%.
- Unless approved for full remote work, employees spend at least 50% of their time in an office; some roles require full-time office presence.
Compensation
- The role may include bonuses, equity and other compensation, as well as benefits.
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