Field Support Analyst

• Support and maintain Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Manage endpoint deployment, configuration, and compliance using enterprise management tools such as Microsoft Intune, SCCM/MECM, Autopilot, and Group Policy.
• Perform software deployments, patch management, and operating system upgrades.
• Support mobile device management (MDM) and mobile application management (MAM).

• Ensure adherence to corporate security policies, standards, and procedures.
• Assist in the remediation of endpoint security vulnerabilities.
• Support identity and access management processes, including Active Directory and Entra ID (Azure AD).
• Participate in security audits, risk assessments, and compliance activities.
• Support multifactor authentication (MFA), endpoint protection, and data protection initiatives.

• Follow ITIL-based incident, problem, request, and change management processes.
• Participate in root cause analysis for recurring technical issues.
• Identify trends and recommend proactive solutions to reduce support volumes.
• Escalate issues appropriately while maintaining ownership through to resolution.

• Manage the full lifecycle of IT assets, including procurement, deployment, inventory tracking, warranty management, refresh planning, and disposal.
• Maintain accurate asset management and configuration management databases (CMDB).
• Participate in annual technology refresh programs and hardware standardization initiatives.

• Support infrastructure and technology deployment projects.
• Assist with office openings, closures, relocations, and warehouse technology rollouts.
• Participate in testing, validation, and deployment of new technologies and system upgrades.
• Provide technical input during project planning and implementation phases.

• Create and maintain technical documentation, knowledge articles, support procedures, and user guides.
• Contribute to continuous improvement of support processes and standards.
• Maintain accurate records of incidents, requests, resolutions, and system configurations.

• Microsoft Teams administration and support
• Windows 10/11 Enterprise administration
• Microsoft Autopilot
• SCCM/MECM administration
• VPN and remote access technologies
• Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wireless)
• Endpoint Detection & Response (EDR) solutions such as Microsoft Defender
• PowerShell automation and scripting

• Experience working within ITIL service management frameworks.
• Experience using ticketing platforms.

• 5+ years of experience or equivalent proficiency level in desktop support, security, PowerShell scripting, networking and/or hardware and software support
• Experience supporting enterprise environments with 500+ users across multiple locations.
• Experience working in warehouse, distribution center, manufacturing, or logistics environments is considered an asset.
• Demonstrated ability to manage competing priorities in a fast-paced operational environment.
• Proven experience supporting executive and VIP users.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Occasional travel may be required to support regional locations and technology deployments.
• Ability to participate in after-hours support, maintenance windows, and on-call rotations as required.
• Fluent English & French is a must.

• Hybrid work model.
• Indoor office environment.
• Ability to work in a fast-paced environment.
• Prolong periods of sitting, and computer and phone use.

At Imperial Dade, we offer an exciting environment in which to work, learn, and grow professionally.

We are excited to continue to invite talented individuals with a passion for excellence to join our team.

As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. If you require any support in the application process, including disability accommodation, please contact hrcanada@imperialdade.com.