lever
Field Services Manager
Eastern-communications
Yakima, USA
Full-time
Senior · 5+ years experience
Hybrid
USD 75000-115000 yearly / year
Discovered 1 weeks ago
NetSuiteERP systems
Free
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NetSuiteERP systems
Key Skills for This Role
NetSuiteERP systems
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- Lead mentor, and develop a team of field service technicians, fostering strong performance, professional growth, and safety compliance.
- Effectively allocate resources to ensure service execution aligns with contractual commitments and customer expectations.
- Collaborate with project managers, sales teams, engineers, facilities coordinators, and technicians to align service operations with business objectives, efficiency goals, and customer satisfaction.
- Facilitate discussions with customers, vendors, and internal teams to drive solutions and enhance service delivery.
- Oversee system configurations, installations, service execution, and contract fulfillment, ensuring compliance with industry standards, customer requirements, and regulatory guidelines.
- Leverage technical expertise and strategic guidance to drive sales growth and expand service center opportunities.
- Provide high-level technical direction for diagnosing and resolving complex system issues.
- Optimize technician scheduling and resource allocation to improve efficiency and minimize service disruptions.
- Track and analyze service center performance, technician productivity, and customer satisfaction.
- Prepare reports on contract statuses, operational performance, and service challenges for senior management.
- Evaluate trends and project outcomes, recommending process improvements.
- Maintain accurate documentation of all service activities and customer interactions.
- Utilize ERP systems such as NetSuite to track work orders, manage inventory, and analyze service center performance.
- 5+ years of experience in service management, field operations, or technical leadership within LMR, RF, telecommunications, or critical communications industries.
- Proven ability to lead and develop field service technicians in a fast-paced environment.
- Expertise in resource management, scheduling, and service forecasting.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with customers, engineers, and internal teams.
- Experience with ERP systems such as NetSuite for tracking service operations, work orders, and inventory.
- Bridges technical expertise with operational leadership, ensuring technicians are equipped, supported, and strategically guided to maintain systems.
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