dayforce
Field Services Engineer
Eci
London, GBR
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 weeks ago
Microsoft Office 365 (O365)Active DirectoryCitrixTerminal ServicesRemote Monitoring and Management (RMM)Mobile Device Management (MDM)
Free
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Microsoft Office 365 (O365)Active DirectoryCitrix
Key Skills for This Role
Microsoft Office 365 (O365)Active DirectoryCitrixTerminal ServicesRemote Monitoring and Management (RMM)Mobile Device Management (MDM)
Full Job Posting
The Opportunity
We are seeking an enthusiastic, personable, and qualified Field Services Engineer - Microsoft, Azure, O365 to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.
The Field Services Engineer - Microsoft, Azure, O365 will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.
In this role, you may be dedicated to one of our flagship clients or support multiple clients in London.
What you will do
- Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks.
- See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process.
- Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few.
- Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications.
- Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling.
- Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
Who you are
Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!
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