Field Services Engineer

About CATL

Responsibilities

• Perform on-site diagnostics, repairs, and preventive maintenance for battery energy storage systems.
• Execute service activities according to headquarters directives and company procedures.
• Allocate tasks, supervise regional field service personnel, and provide technical mentorship.
• Support accurate work-order submission, documentation, and reporting.
• Coordinate emergency responses to minimize system downtime and operational impact.
• Manage customer relationships, technical inquiries, and regional customer satisfaction.
• Provide technical consulting and troubleshooting to end users, dealers, and distribution partners.
• Coordinate quality, system performance, emergency protocols, data collection, rework, and commissioning with internal teams.

Requirements

• Bachelor's or Master's degree in science or engineering.
• At least three years of on-site experience in the battery or automotive industries.
• Strong understanding of battery structural principles, failure modes, and maintenance procedures.
• Fundamental electrical knowledge and familiarity with after-sales service workflows.
• Ability to travel frequently, work flexible hours, and perform under pressure.
• Proficiency in Microsoft Office Suite and technical report writing.
• Ability to communicate with diverse stakeholders and coordinate cross-functional teams.
• Full professional proficiency in English and the local language.