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Field Service Technician
Harvard Integrations
Tea, UAE
Full Time
Senior
Field
4 weeks ago
Electrical SystemsMechanical SystemsOSHA 30 Hour CertificationSupervisionCustomer ServiceBlueprint Reading
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Electrical SystemsMechanical SystemsOSHA 30 Hour Certification
About the Role
Harvard Integrations is seeking a Field Service Technician to lead field service activities, install and repair electrical/mechanical systems, and supervise on-site employees. Requires 5+ years of manufacturing experience, electrical experience preferred, and OSHA 30-hour certification.
Key Skills for This Role
Electrical SystemsMechanical SystemsOSHA 30 Hour CertificationSupervisionCustomer ServiceBlueprint Reading
Responsibilities
- Lead all activities related to field service work
- Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws
- Coordinate activities with customers and their contractors while on site
- Perform supervisory activities with site installations
- Document and record all field service activities
- Perform activities to install or repair electrical, mechanical, paint, or fabricated systems
- Use hand tools, powered tools, work at heights, use personal lifts, etc.
- Be the point of contact with customer with new or ongoing issues
- Maintain service vehicle
- Manage on site employee performance, resolve concerns, and communicate clearly with Field Service Manager
- Train employees in new responsibilities and assist in production related duties when needed
- Perform manufacturing and maintenance duties between field service trips
Requirements
- Minimum 5 years of experience in manufacturing
- Electrical experience preferred
- Complete and maintain the 30 hour OSHA certification
- Valid driver’s license
- Passport
- Excellent communication skills
- Strong computer skills including Excel, Word, PowerPoint, and job cost/inventory control software
- Ability to read, understand and interpret structural and electrical drawings
- Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation
- High school education preferred
Full Job Posting
Description
- Provide service and customer support during field visits related to warranty and product installation.
Job Responsibilities/Key Accountabilities
- Lead all activities related to field service work.
- Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.
- Follow all rules established by the site.
- Coordinate activities with customers and their contractors while on site.
- Perform supervisory activities with site installations.
- Document and record all field service activities.
- Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.
- Use hand tools, powered tools, work at heights, use personal lifts, etc.
- Be the point of contact with customer with new or ongoing issues.
- Maintain service vehicle.
- Manage on site employee performance, resolve concerns, and communicate clearly with Field Service Manager.
- Train employees in new responsibilities and assist in production related duties when needed or when not traveling.
Additional Requirements
- Complete and maintain the 30 hour OSHA certification.
- Valid driver’s license.
- Passport.
Requirements
- Minimum 5 years of experience in manufacturing.
- Electrical experience is preferred.
- Excellent communication skills – ability to communicate effectively with all levels of employees, vendors, other departments, and customers.
- Desire to build strong team, coach and develop employees.
- Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.
- Ability to read, understand and interpret structural and electrical drawings.
- Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.
- Proficiency in current processes used within the production environment.
- Willingness to develop skill sets to understand all aspects of manufacturing.
- Ability to support manufacturing on site in Tea, SD during non travel time.
Educational Requirements/Degree(s)
- High school education preferred.
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