Field Service Technician- IT Refresh

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region.

With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all " An Experience Above " .

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row.

In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event.

People are cb20's greatest asset.

As a Field Services Technician, you will be responsible for installing and maintenance of laptops, desktops, thin clients, monitors, & peripherals.

Technicians will need to complete proper inventory and asset recording processes prior to and during delivery.

• Install new laptops, desktops, thin clients, monitors and peripherals at agency locations across NYS.
• Removal of all disconnected/surplus equipment and transport back to specified customer locations.
• Proper data collection on each install/unit.
• Update and submit work orders, expense reports and timesheets to respective departments.
• Function as a liaison between cb20 team and the customer.
• Travel to customer locations and possess a flexible work schedule. Weekly overnight stays required (3-4 nights a week).
• Will be responsible for operating company van and maintaining equipment stock.

Education: AAS degree in computer science preferred or equivalent combination of education and experience.