Field Service Technician II

Job Summary

Core Role Responsibilities

• Ensure equipment is installed and commissioned safely, reliably, and within the time & budget constraints.
• Working knowledge of PLC communication and other ancillary equipment.
• Knowledge of robotics work cell and control systems.
• Troubleshoot hardware and process issues & repair mechanical and electronic Kawasaki robots.
• Ability to lead team of technicians at customer facilities and conduct informal training of engineers, skilled trades & operators in electrical & mechanical applications, operations, maintenance, troubleshooting and repair.
• Effectively communicate with design engineering, application engineering, training, administration and customers.
• Generate detailed & accurate work order closing documentation and provide necessary details to generate quotes.
• Participate in 24/7 phone support rotation, providing troubleshooting support for customers.
• Complete and provide accurate, detailed expenses for invoicing.
• Ensure work is completed within designated timeframe & budget requirements per work order or quote.
• Perform preventive maintenance on customer robots.
• All other duties as assigned.

Qualifications

• a. Required
• Associates degree or equivalent of 3+ years of technical repair experience related to robotics or automation
• Proven mechanical & electrical aptitude
• Experience in troubleshooting electrical, controls and safety circuitry
• Proficient in Microsoft Office Suite
• Committed to environmental health and safety policies and procedures
• Excellent organizational & time management skills

b. Preferred

Physical Requirements

• Must be able to lift 55 pounds unassisted
• Able to stand, kneel, and perform repetitive motions for extended periods
• Ability to travel domestically & internationally for up to two-week increments
• Attendance is a requirement of this position