Field Service Technician II

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Diagnose and troubleshoot malfunctioning medical instruments or equipment

Repair equipment after diagnosis

Read diagrams and schematics to perform full board swaps as needed

Test machines after repair to ensure proper functionality

Maintain and complete all repair documentation paperwork

Provide Level 2 support via phone to customers and internal employees

Abide by company safety and health policies

Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment

Set appointments to perform preventive maintenance, service calls, and installations

Work closely with the Client Relations team to resolve customer issues

Perform device calibration using specified test equipment such as power meters

Mentor and aid other field service personnel

Develop troubleshooting documents for our Client Relations team

Planning

Problem Solving/Analysis

Technical Capacity

Organizational Skills

Customer Facing Communication Proficiency

Ability to retain large amounts of information

Associates degree in electrical or electronic repair, or equivalent experience

4+ years of Field Service experience

Experience with component level repair, preferred

Knowledgeable of ISO 13485 certification, preferred

This job operates in a professional office environment as well as medical offices in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position also utilizes hand tools and electrical meters.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This position requires 75-90% travel as needed.

Documentation showing eligibility to work in the United States will be required.

We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.