Field Service Technician

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations.

Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide.

We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group.

For over 170 years, Smiths has been pioneering progress by engineering for a better future.

We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial.

Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

• Stripping, assessing, repairing and testing mechanical seals, couplings and associated equipment
• Consistent and timely completion of Service related documentation
• Scheduling of jobs for repair
• Complete inspection and test plans consistent with meeting the required corporate compliance standards
• Collect background operational detail required in order to support engineering assistance in specifying materials for seals for unusual duties or duties not quoted previously
• Prepare repair work quotations and associated documentation
• Work with document control systems
• Assist in root cause analysis investigations
• Offer troubleshooting advice and reliability solutions in conjunction and collaboration with company technical personnel as required
• Work with sales and technical support staff in generating business opportunities
• Arrange and attend client visits as required (Oil & Gas & Mine sites).
• Development and maintenance of systems and Computer skills as required
• Conduct training for internal and external stakeholders as required
• Complete periodic reporting requirements as agreed with management
• Ability to take responsibility and be accountable for actions to ensure customer satisfaction.
• Customer focused
• Fitter/Turner or Machinist by Trade.