Field Service Technician / Engineer - Cardiff

Description

HOME LOCATION REQUIRED

• Cardiff & surrounding area.
• DUTIES
• Your duties as Field Service Engineer will include:
• Conduct daily visits to client locations for the purpose of Break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
• Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
• Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
• Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
• Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site. North West, Central, South East & South West (Disclaimer: There will also be UK-wide travel and staying away from home when required).
• If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT installations, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.