paycor
Field Service Technician
Tension Corporation
Remote, USA
Full-time
Mid · 3+ years experience
Remote
Discovered 2 days ago
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- Customer pre-consultation, site readiness preparation, and startup monitoring.
- Participates in conference calls with sales, project management and customers to prepare for installation.
- Coordinate equipment and system installations and follow through with customers to ensure proper function of systems installed.
- Calibrate HMI’s, meters, set timers, temperature seal time, etc. and adjust as required during service or startup as indicated in manufacturer’s manuals etc.
- Train operators and maintenance personnel using outline.
- Perform routine maintenance on equipment.
- Provide phone and onsite customer support to customers.
- Determines causes of operating errors and takes action to remedy the problem.
- Perform inspections and advise customers on methods to minimize downtime and interruptions.
- Upon completion of service and support tasks, completes reports on service work performed and follows through with next steps to ensure the equipment or system continues to perform.
- Maintain knowledge of functions and applications of products.
- Observe and follow all safety rules as required and maintain all supplies and tools properly.
- Help maintain and control the parts inventory and service tool inventory.
- May be assigned other duties as needed to increase personal competence and assist and train other TPA associates.
- Assist in the quote process for jobs as requested by sales.
- Assist in producing short instructions videos and writing machinery documentation for customer applications.
- Ability to read and interpret documents including safety rules, operating and maintaining instructions, schematics and procedure manuals.
- Ability to review and understand mechanical and electrical drawing packages.
- Able to read and understand wiring diagrams to trace electrical circuits and ensure proper operation according to manufacturer's specifications.
- Ability to perform trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations.
- Ability to replace worn or defective parts such as switches, pumps, motors, bearings, transmissions, belts, gears, control boards, elements and defective wiring.
- Ability to maintain composure while working with customers, team members, and contractors with composure.
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