Field Service Technician

Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.

Perform routine maintenance on gaming machines.

Respond promptly to customer calls and emergency requests, prioritizing critical issues.

Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned.

Maintain inventory accuracy and follow the parts inventory process.

Support customers with technical inquiries and documentation.

Report on trends, needs, and service challenges.

Review pre-install documents to determine if parts will be needed to complete the installation.

Gather and report accurately on service activities by using field service management reporting tools.

Uphold high standards of professionalism, integrity, and customer service daily.

Self-direct and carry out day-to-day tasks with little direction.

Follow Aristocrat’s Safety Guidelines.

High school diploma, GED, or equivalent work experience.

At least 21 years of age.

Have a clean and valid driver’s license and maintain an insurable driving record.

Able to acquire a gaming license as required (Gaming License requirements will vary depending on location). Upon hire, Aristocrat will assist with application, payment, and renewal.

Willing to do daily travel in the assigned territory. Regional and national travel may be up to 30%.

Self-starter, flexible, adaptable, highly organized, and proactive.

Passion for technology and solving problems.

Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals.