Field Service Technician

• Provide service-related assistance by way of phone support.

• Attend field breakdowns and repair crane in a timely manner.

• Maintain service reports and submit these in a timely manner upon completion of repair.

• Provide feedback on component failure.

• Train distributors in the commissioning of the first new product.

• Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.

• Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.

• Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.

• Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems.

• Perform other ad-hoc duties as assigned.