Field Service Technician

Role

Key Responsibilities

• Perform startup, repair, and preventative maintenance service work at customer sites;
• Apply troubleshooting techniques to identify and resolve problems during repairs, startups, and assessments.
• Arrange, schedule, and perform travel to and from jobsites; this may include international locations.
• Document all actions and expenses, including service reports, expense reports, and product alterations;
• Provide technical telephone support for customers, Sales, and other technicians; Research and secure answers to problems;
• Be able to provide backup Specialist support on at least one product line;
• Conduct plant-floor training classes for customers on equipment operation and maintenance;
• Provide after-hours technical support as part of an on-call rotation;
• Practice Conair service ethics concerning safety, attitude, appearance, conversation, and quality of work.

Duties and Requirements

• Associate degree in Mechanical or Electrical Engineering Technology (or related field) preferred and/or five (5)+ years of experience with industrial equipment similar to Conair equipment;