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Field Service Technician - CS
CareOne
State College, USA
Full-time
Mid · 3+ years experience
Onsite
USD 28-28 hourly / hour
Discovered 1 weeks ago
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Hours: 2nd Shift Rotating weekends - Field Service Tech
As the Field Service Technician , you will provide field service support and maintenance, achieving a high level of customer satisfaction including building customer relations and conducting installations and system maintenance of sites, both individually and as a team. Under minimal supervision, we will ask you to show initiative in a team environment to successfully perform the following duties:
Essential Duties and Responsibilities
- Complete advanced troubleshooting in escalated situations
- Accurately diagnose, repair, and maintain Advanced Pharmacy products and accessories
- Perform scheduled and unscheduled preventive maintenance on Passport and associated equipment
- Provide back-up support for all region personnel for time-off and vacations
- Work closely with engineering and assembly for the betterment of the product line
- Perform installation at customer sites as well as conduct pre-installation surveys
- Support installations in their region as well as other regions
- Work with engineering, and management to resolve escalated problems
- Develop expertise related to the configuration and operation of the Passport System
- Effectively schedule calls to manage Advanced Pharmacy requirements across assigned regions
- Educate the customers on basic operation of their machine
- Resolve customer issues and provide appropriate communications with the customer, team, and manager. Must demonstrate problem ownership and high sense of urgency to deliver full customer satisfaction
- Ensure that all field service personnel comply with all company policies, practices and procedures
- Participate in proactive team efforts to achieve departmental and company goals
- Perform technical and maintenance support for the pharmacy
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