betterteam
Field Service Technician
Mettler-Toledo
Remote, USA
Full-time
Mid
Remote
USD 30-31 hourly / hour
Discovered 1 weeks ago
Free
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- Satisfy all Safety Requirements for both MT-PI and Customer Sites
- Attend tier calls led by a Regional Service Manager
- Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
- Develop and maintain good customer relationships; Become the customer's trusted advisor
- Identify root cause of service issues (first time fix)
- Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
- Keep up with ongoing technical training
- Weekend/afterhours work as required based on workload and rotation
- Maintain company supplied equipment, tools, and inventory
- In addition to our core values, all employees must follow the Code of Conduct Other duties and tasks as assigned
- Other duties and tasks as assigned
- High School Diploma or GED required
- Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred.
- Work diligently and professionally in the pursuit of department and company goals.
- Must have a significant orientation toward detail and be very thorough in the execution of these tasks.
- Must be able to work efficiently in a fast paced, high volume environment including the flexibility of change.
- Must be a "self starter" who will initiate corrective actions without specific direction from supervisor.
- Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness.
- Excellent problem solving skills.
- Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
- Be able to interface with other departments and teams in a professional and cooperative manner
- Be able to display a structured focus yet demonstrate agility and change direction as needed.
- Excellent customer service skills.
- Outstanding verbal and written communication skills.
- Ability to use all types of hand tools and digital test equipment
- Knowledge of mechanics, electronics, and distribution systems
- Working mechanical knowledge of conveyor systems
- Working knowledge of AC and DC electrical distribution systems
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