Field Service Technician
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Key skills for this role
Key Skills for This Role
Full Job Posting
Novarc Home Office
Provide remote and on-site field service support to Novarc’s SWRs by answering technical questions to clients by phone and email on the use of the product.
Engage with customers remotely to troubleshoot issues.
Assist in the production, testing, disassembly and crafting duties of the SWR units.
Assist in any shop activities assigned by the operations managers, as approved by the technical customer service manager.
Create detailed Lesson's learned databases based on installations and service trips. Ensure these lessons are followed through for incorporation.
Create and manage Standard Operating Procedures (SOPs) for installations.
Provide input on documentation and operating instructions in a timely manner.
Submit purchase requests for tools for the SWR toolbox
Ensure the Novarc installation toolbox is fully stocked with relevant consumables and tools.
Required Qualifications and Experience:
5+ years as a Field Service Technician or Engineer.
Technologist Diploma or Engineering Degree in Electrical, Robotics, or Mechatronics; or equivalent experience with relevant trade certifications such as Certified Electrical Journeyman, PLC/Electrical Technician, or Instrumentation Technician.
Excellent oral and written English communication and documentation skills.
Adaptability - able to handle new and changing conditions at a moment’s notice - some weeks will be back-to-back trips and some weeks will have you on your computer answering customer emails and calls.
Experience with electrical systems such as electrical control panels, and ability to read electrical schematics.
Experience with mechanical assemblies such as metal fabricated parts, pneumatics, and gears/motor drive systems, and ability to read mechanical assembly drawings.
Experience in commissioning and installation under pressured timelines
Ability to travel significantly - at least 50% within North America, with the possibility to travel internationally.
Strong organizational and time management skills
Nice to have:
Experience with Customer Support.
Experience with Project Management.
Experience with AC and servo motor operation and selection.
Experience with PLC programming, especially Omron products.
Experience with MIG welding systems.
MIG Welding experience.
Knowledge of HSE, QA, Ishikawa (cause and effect diagrams), Toyota Business Process, and 5 Whys process
Familiarity with OMRON servos and drives.
Schedule
- Typically, this is a core position requiring an 8-hour shift, Monday through Friday.
- While not traveling, the role will be office-based, with the possibility of remote work in the future.
- Occasional weekend and evening work may be required, as up to 50% travel may be necessary.
- Given our global client base, logging tickets and taking customer calls outside of standard business hours, including weekends, may be required.
- About Novarc Technologies:
- Novarc Technologies is a full-stack robotics company specializing in the design and manufacturing of cobots and AI-based machine vision solutions for autonomous welding. Novarc’s Spool Welding Robot (SWR) is the world’s first of its kind in pipe welding applications. As a proven pioneer in the field, Novarc’s team is dedicated to solving challenging welding automation problems that improve customers’ bottom line.
- Why Novarc:
- Growing Opportunities - We are in the process of maturing into a fast-growing medium-sized business.
- Great place to be - We foster an open-minded, adventurous, and fun environment where our teams are encouraged to bond and show a little of their unique selves.
- Best People - Our team is made up of talented, intelligent, and hardworking people.
- Lots of Opportunities - We are constantly looking for stand-out talent internally to move into leadership positions.
- We are excited to invite you to join our growing team for this amazing journey!
- "Novarc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, national or ethnic origin, color, political belief, marital or family status, religion, special abilities, age, sex or sexual orientation, or a criminal conviction or charge that is unrelated to employment of to the intended employment of that person. This applies to all our practices of recruitment, selection, promotion, training and development, health and safety, and compensation."
About Novarc Technologies
Canadian industrial robotics manufacturer designing AI-powered cobots and machine-vision systems for pipe welders.
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