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Field Service & Technical Support Engineer
Anritsu Infivis
GBR
Full-time
Mid · 3+ years experience
Onsite
GBP 34000-52000 yearly / year
Discovered 2 weeks ago
PLCCRM
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- Provide on-site and remote technical support to customers and distributers.
- Diagnosing and resolving electrical, mechanical and application-related issues.
- Perform preventive maintenance, inspections and system health checks.
- Install, commission and validate new equipment.
- Perform repairs and corrective maintenance activities.
- Document service activities and maintain accurate service records.
- Configure equipment to meet customer application requirements.
- Deliver customer operator and maintenance training.
- Support distributors with technical troubleshooting and best practices.
- Escalate complex technical issues and coordinate resolution with engineering teams in Japan.
- Assist customers in maximizing equipment performance and up time.
- Support equipment demonstrations, factory acceptance tests and customer visits.
- Assist sales and distribution partners in technical discussions with customers.
- Identify recurring customer challenges and provide feedback to improve products and services.
- Contribute to the development of Anritsu's technical support capabilities in Europe.
- Work closely with Sales, Engineering and Operations colleagues across Europe.
- Maintain service reports, maintenance records and CRM updates.
- Support showroom, demonstration equipment and internal testing activities when required.
- Technical qualifications in Electrical Engineering, Mechatronics, Electronics, Mechanical Engineering or a related discipline.
- Minimum 3-5 years of experience in field service, technical support or industrial equipment maintenance.
- Strong troubleshooting skills covering electrical, mechanical and control systems.
- Excellent customer-facing and communication skills.
- Ability to work independently and manage priorities effectively.
- Full UK driving license.
- Fluent English.
- Experience with product inspection systems, including checkweighers, metal detectors, and X-ray inspection equipment, as well as packaging machinery and automation solutions for the food and pharmaceutical industries.
- Knowledge of PLC-controlled machinery and industrial automation systems.
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