Field Service Technical Coordinator II

Qualifications

• High school diploma
• 4+ years in an administrative, customer service, or technical support environment
• Proficient experience with Microsoft Office Suite, Salesforce, and/or web-based page layouts and object editing
• Requires an individual who is team‐oriented, self‐motivated, and able to work independently
• 6+ years in an administrative, customer service, or technical support environment within the manufacturing or life sciences industries
• Has an understanding of various mechanical/electrical verbiage, ability to identify parts per descriptions, etc.
• Proficient experience with Microsoft Office Suite, SalesForce, or any other CRM or ERP platforms
• Aligns with LGC core values by demonstrating Passion, Curiosity, Integrity, Brilliance, and Respect in daily work and decision‐making
• Comfortably interacts with internal and external personnel at all levels of the organization on processes, projects, and investigations
• Ability to adapt to changes and ability to exert influence in a directive and positive manner
• Ability to self-start and drive while recognizing the appropriate time for stakeholder engagement
• Extensive problem-solving skills, with the ability to analyze needs and develop dynamic solutions that produce solutions to meet business objectives
• Adaptable and willing to take on new tasks and responsibilities while effectively managing and prioritizing multiple demands in a dynamic work environment
• Results-driven and process-oriented, ensuring targets are met on time
• Ability to promote cooperation and commitment within a team to achieve goals and deliverables
• Highly customer‐focused and responsive, with strong relationship‐building skills
• Excellent organizational and administrative skills
• Exceptional level of attention to detail and accuracy
• Excellent written and oral communication